If you find your purchase to be unsuitable, faulty or that you have received the wrong item, please return the item or items to us in their received condition* within 60 days of receipt. Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Returns address: CC-UK Ltd, Bardsey Supplies
Please enclose your order receipt and a completed Returns Request Form, which can be downloaded by clicking here (you will need Adobe Reader to view the Returns Request Form. If you do not have it installed on your computer you can download it to your PC by clicking here).
When trying on items of clothing, please ensure that you are clean, you are not:
wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging in the manner in which they were received. Items screwed up into a ball and thrown into a bag will not be refunded. Any items sent back that do not conform to these requirement will either not be refunded or a store credit given instead. Packaging that is unavoidably damaged whilst opening can be returned without penalty.
For items that are unsuitable, we will either issue a full refund plus standard delivery postage cost (unless you have ordered multiple items and kept some, in which case the postage will be deducted from the refund) on receipt of the returned item(s), or exchange the item for a different size / colour if preferred. The cost of returning the item to us is your responsibility.
If you received a faulty item, we will reimburse the return postage cost up to the value of £10.00 and either send a replacement or refund your order (including initial postage cost).
If you received the wrong item, we will reimburse the return postage up to the value of £10.00 and send you the correct item.
Nothing in these terms and conditions will reduce your statutory rights relating to faulty or misdescribed goods. Delivery Schedule
3-5 Working Day Standard Delivery – items will be shipped via Royal Mail 2nd Class Postage: £2.95
1-3 Working Day Delivery – items will be shipped via Royal Mail 1st Class Postage: £3.95
Orders over £30, invoiced and delivered to the UK, qualify for free standard 3-5 working day delivery.
Orders invoiced and/or delivered outside of the UK are classed as international and are subject to the advertised rate of £7.95.
Courier delivery may be used for larger orders over 2kg in weight.
Please note delivery timescales exclude weekends and UK bank holidays.
Free delivery does not apply to custom print orders. Items that are custom printed become unique and are no long termed as 'off the shelf'. A charge of £5.95 covers an insured 1 to 2 day delivery service. The majority of our orders are shipped via Royal Mail service and should arrive within the time specified by your delivery selection. Delivery to UK postal areas regarded as Highlands, Northern Ireland, Channel Islands and BFPO’s etc may have to wait longer than 2 - 3 days for your order to arrive. Terms and Conditions
By ordering products on this website the buyer agrees to buy at the price and in the way described on the site. The seller's acceptance of the order is conditional on receipt of payment, the ability of the seller to provide the product or service and there being no error or innocent misrepresentation by either party.
The buyer accepts responsibility for judging the suitability of the product for the buyer's required purpose.
To the extent permitted by law the seller excludes any warranties in relation to the product. However the buyer's statutory rights are not affected.
Any sale or service is subject to English law and the sole jurisdiction of the English courts. Custom Printed Apparel
Every effort is made to ensure that your customised clothing is in perfect condition before being dispatched. In the unlikely event there is an issue with your clothing you will need to make Cycle-Clothing Ltd aware of this within 30 days of receipt. Any remakes or refunds need to processed within this time frame. Any issues brought to our attention after this timescale may render the client liable to additional costs should any remake(s) be required. Refunds are only offered if the product was not as ordered, faulty or not printed as per the agreed artwork.
Items printed by Peco are subject to Peco's own terms and conditions. Only items faulty or incorrectly supplied will be subject to Cycle-Clothing Ltd's terms & conditions. Gift Vouchers
Gift vouchers purchased from cycle-clothing.co.uk are valid only for use on the cycle-clothing.co.uk website.
Vouchers can be purchased at any time, however please allow 3 working days for your voucher to be emailed to you.
Vouchers purchased from the website are valid for 12 months from the time the code was generated. Any unused balance is stored until and valid within that 12 month period. You can check the remaining balance on your voucher via the ‘My Account’ link at the top of the website. After you log in you will see your voucher toward to bottom of the page.
The gift voucher is allocated in the form of a PDF. This can be printed out on your own printer and sent to your intended recipient or you can simply forward the email with the voucher in PDF format attached. We advise that you check with your intended recipient that they have received the gift voucher. We are unable to cancel and reallocate vouchers if they have not been used.
Gift vouchers are as good as cash on our website. It is the responsibility of the purchaser to ensure that the gift voucher is kept as safe as cash would be. We cannot reallocate vouchers if they are fraudulently used or used without the owners consent.
Refunds when a voucher is used
Items bought with gift vouchers that require a refund will have the amount credited back to their gift voucher account. Disclaimer
Whilst we endeavour to ensure that the information contained on this site is true and accurate, we cannot give any warranty to that effect. We cannot be responsible for the consequences of reliance on that information. However this disclaimer is not intended to affect your statutory rights. In particular, please note that we cannot accept any responsibility for the contents of materials viewable from this site which are not provided or maintained by us. These materials may be provided by (but are not limited to) links, frames and portals. In addition representations of colours may vary from one computer monitor settings to another; and in light of this should be taken as guidance only. Copyright Notice
The materials contained on this site are copyright to us and may be subject to other intellectual property rights. Whilst the pages may be downloaded or copied for the purposes for which the site is intended, such copies may only be used by you and within your organisation, and not for any commercial use without our express consent. All copyrights and trademark notices, marks, disclaimers and other such elements must be preserved and upheld at all times. Credit Card Security
To ensure your credit card security and to keep your personal information safe we use Secure Sockets Layer (SSL) technology. All of your data is encrypted prior to being sent over the Internet to our system. We use secure firewalls which are systems designed to keep information inaccessible and safe from other Internet users. You can check that your connection is secure by looking for a locked padlock icon or a solid key icon usually displayed at the bottom of your browser window. Your Internet Explorer will also show a security notice when enabled. You will also see that the display in the address window of your browser changes from 'http' to 'https'. Remittance Terms
Orders will only be dispatched on payment in full of the amounts shown. Contacting Us
If you have any comments on our service or products please e-mail us at: firstname.lastname@example.org
Or you can write to us at:
CC-UK, Bardsey Supplies
Company registered in England and Wales No: 6145288
We understand our customer's concerns regarding privacy and are fully committed to protecting it. The information we collect about you is firstly, to process your order and secondly to enable us to provide you with the best possible service. We will only use this information lawfully and in accordance with the Data Protection Act 1998. The type of information we collect includes your name and address, phone number, e-mail address, delivery address if different to your home records of any purchases you make from us. The information we hold about you will be accurate and up to date and you may check it by e-mailing us. If you find any inaccuracy we will delete or correct it promptly. Any information you supply to us is stored on a secure server and we follow strict procedures to prevent any unauthorised access. Cycle-clothing.co.uk do not sell or trade in any way, your personal information to others. Data collected by this site is used to: a) Take and fulfil customer orders b) Administer and enhance the site and service c) Only disclose information to third-parties for goods delivery purposes.